Terms & Conditions

Effective Date: 31st March 2026

1. Introduction

Welcome to Artco, a digital platform that connects customers with independent artisans for on-demand services within Nigeria. By creating an account or using the platform, you agree to these Terms.

2. Eligibility

  • Users must be at least 18 years old.
  • By registering, you confirm that all information provided is accurate.

3. Nature of the Platform

Artco acts solely as an intermediary platform connecting customers and independent artisans.

  • Artisans are independent contractors, not employees.
  • Artco does not directly provide the services listed.

4. User Accounts

  • One account per user.
  • Users are responsible for account security.
  • We reserve the right to suspend or terminate accounts for misconduct.

5. Artisan Verification

All artisans must:

  • Submit valid government-issued ID
  • Provide accurate business/service details
  • Complete verification review before activation

⚠️ Artco reserves the right to reject or remove artisans at its discretion.

6. Payments

  • All payments must be made through the app.
  • Off-platform payments are strictly prohibited.
  • A 25% commission is deducted from each completed service before artisan payout.
  • Payout timelines: 24-48 hours after service completion
  • Failure of payment processing may result in service cancellation

7. Cancellations

Customer Cancellation:

  • Free cancellation before artisan acceptance.
  • Cancellation after acceptance may attract a service fee.

Artisan Cancellation:

  • Excessive cancellations may result in suspension.

8. Refunds

Refunds may be granted if:

  • Service was not delivered
  • Proven misconduct
  • Payment errors

Refund decisions are made after internal review.

9. Ratings & Reviews

  • Users may leave honest reviews.
  • Abusive, defamatory, or false reviews may be removed.

10. Reward System

Users and artisans may earn points based on:

  • Completed services
  • Positive ratings
  • Referrals

Points Terms:

  • Are non-transferable
  • May expire after 3 months
  • May be revoked for fraud or misuse

⚠️ Artco reserves the right to modify reward rules at any time.

11. Prohibited Conduct

Users must not:

  • Provide false information
  • Engage in fraud
  • Harass other users
  • Attempt to bypass platform payments

⚠️ Violation may result in account termination.

12. Limitation of Liability

Artco shall not be liable for:

  • Service quality disputes
  • Personal injury
  • Loss of property
  • Indirect or consequential damages

13. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall first be resolved via mediation before court action.

14. Pre-Launch Clause

As Artco is currently in development, features and policies may be updated prior to full launch.

Questions?

If you have any questions about these Terms & Conditions, please contact us at:

support@artcojobs.com

By using Artco, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.